Return Policy


Return Eligibility

Returns are accepted within 15 days of placing your order. In order for your return to be eligible for a refund, you must ship the product back to us in unused condition. Any item that has been used or damaged will not be eligible for a refund of any amount. You as the customer are responsible for all costs associated with mailing the item back to us.


Initiate A Return Request

In order to initiate a return and refund request, you will need to contact us via email at contact@pumicestonepros.com. Our Customer Service team is here to assist 5 days a week.


Cancellations

Orders cannot be canceled after they have been placed. This is because our fulfillment process begins immediately after the order is placed and the order cannot be stopped.

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